Health Care
Office Automation
Tech Tools
e-Desk: Online Help Desk Solution
JB Software has introduced e-Desk; an online Help Desk system which provides web-based Trouble Ticketing and Service Request processing power. With features like advanced routing, tracking, and reporting it gives a formidable help desk solution.

e-Desk focuses on inbound customer relationship management (CRM) solutions. It helps your Customer Care Staff (CCS) to work closely with each client to determine specific requirements/problems and resolve the same. Used in-house or by service providers and E-businesses for their clients, its rapid deployment and affordability puts you ahead of the Help Desk Curve!
FAQ Infoware: Online Information Repository
FAQ Infoware is a premier product of JB Software’s CRM range. It is an information repository designer software that designs a customized & modular FAQ database for organizations with varying requirements.

Infoware can be integrated with the e-Desk, online help desk system. It can also perform as a standalone information repository.