e-Desk: Online Help Desk Solution
JB Software has introduced e-Desk; an online Help Desk system which provides web-based Trouble Ticketing and Service Request processing power. With features like advanced routing, tracking, and reporting it gives a formidable help desk solution.
e-Desk focuses on inbound customer relationship management (CRM) solutions. It helps your Customer Care Staff (CCS) to work closely with each client to determine specific requirements/problems and resolve the same. Used in-house or by service providers and E-businesses for their clients, its rapid deployment and affordability puts you ahead of the Help Desk Curve!