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What is CRM
Knowing the customers is the basic success element for all businesses. The secret for staying competitive is a fairly old business truth - customer satisfaction. Corporations need to effectively manage customer information to enable precise execution of strategies to gain customer satisfaction. |
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Why is CRM Important
Holding the key to a successful CRM is absolutely critical and corporations see this investment for their businesses to stay ahead of competition. CRM today requires a customer-centric business philosophy and culture to support effective marketing, sales, and service processes and the synergy with information technology to produce the desired results.
What CRM Does
CRM applications can enable effective Customer Relationship Management, provided that an enterprise has the right leadership, strategy, and culture.Our solutions are catered to help enterprises to anticipate the customer's needs, effectively translating them into the product features and improved service. It ensures that the entire organization is aligned towards the goal of attaining customer satisfaction. |
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JB Software's Role
Our vast experience and expertise in implementing CRM solutions like Siebel, Pivotal and Clarify enables us to effectively incorporate practical business solutions and transform our customers' business processes and marketing mechanisms to achieve a successful Customer Relationship Management system.
Our CRM system includes modules that cater to both existing and potential customers, process features like contact management, sales process automation, indexing of product information, service requests and solutions repository, etc. Our solutions address certain key needs like precise functionality for end-users, user-friendliness for speedy access and modification, rapid synchronization of remote and central databases for customer service requests reported to field staff which allow us to ensure the maximisation of our customers' long term return on investment. |
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